Lesson Five: Participants learn how to put themselves in another person’s shoes, what to avoid when comforting someone, and how comforting is a long-term endeavor.
Lesson Six: Participants learn to differentiate between the functions of the heart and the functions of the brain when caring for others.
Lesson Seven: Participants practice and apply listening skills and learn to be comfortable with silence. They also learn the guidelines to writing a message of comfort.
Lesson Eight: Participants learn the P.A.U.S.E. Comfort Filter, 6 things to consider before they speak, and 8 tips for comforting actions.